Intern Information Technology Services Department

Job Title

Provide remote technical support via the Service Desk for NYSIF staff and external customers. Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software. Image computers. Provide new employee onboarding support. Configure mobile devices. Support all ITS Teams with hardware deployments, installations and system maintenance. Create and maintain user and instructional documentation. Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals. Demonstrated ability to engage in good customer service skills when working with end users is required.

Minimum Qualifications:

• Be actively enrolled in a New York State college, university, or graduate program, or be a resident of New York State, attending a college, university or graduate program outside of New York State.
• Have completed a minimum of one (1) year as a student at a degree-granting two or four year college or university (completion of one year's worth of academic credits over a longer period may qualify part-time students for participation in the program) or be a currently enrolled graduate student or accepted in a graduate degree program.
• Have a minimum grade point average (GPA) of 2.0, or the letter grade equivalent.
• Must be able to work at least part-time summer (10-15 hours per week, with the opportunity to work fall and spring depending on availability); full-time summer hours preferred.
• Ability to lift at least 25 pounds.

Preferred Qualifications:

• Preferred Major(s): Computer Science, Cybersecurity, Data Analytics, Data Science, Project Management, or Business Analyst

Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications.

Fringe Benefits:

• Competitive Compensation
• Future Career Growth Potential
• Open and Supportive Team-Based Environment
• Full Medical, Vision, and Dental (with 50%+ schedule)
• Retirement Options
• Public Student Loan Forgiveness (PSLF)
• Possibility of Telecommuting, Flextime, and Alternative Work Schedules