Inside National Account Manager (inam)

Strategic Account Manager

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Responsible for providing strategic account management for an assigned portfolio of existing SMB to Enterprise customers. Develop and manage overall account strategies, including identification of incremental revenue opportunities, new product and service opportunities and retention of embedded base services. Responsible for upselling, cross selling and retaining SMB and Enterprise customers. Sell with the goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position company solutions in the marketplace. Responsible for overall customer relationship management and customer satisfaction in addition to achieving revenue and retention objectives Must be highly organized, learn and adapt to change quickly, have strong product knowledge and technical skills, and possess strong verbal and written communication skills.

Core Responsibilities:

• Drive revenue growth and provide excellent customer support within assigned accounts.
• Upsell, cross sell and retain existing SMB and Enterprise customer base.
• Make outbound cold calls and take inbound calls to achieve sales quota revenue and metrics.
• Develop a sales penetration strategy for account portfolio.
• Serve as subject matter expert in selling company solutions including Broadband, Managed Services, VoIP and Ethernet.
• Meet and exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities with partner accounts.
• Consistently maintain a pipeline of qualified prospects and leads that will yield production levels of monthly budget performance and above.
• Generate new leads within partner accounts through various prospecting activities, including cold calling, inbound calls, social networking and working with other sales channels.
• Maintain quality sales records, prepare forecast and activity reports and analyze as required.
• Partner with sales support, project management and service assurance to ensure end-to-end customer satisfaction and thereby drive new revenue growth.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills: Customer Relationships; Account Management; Prospecting

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees.

Education: High School Diploma / GED

Relevant Work Experience: 2-5 Years

Job Family Group: Sales