Inside Account Manager

Inside Account Manager

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main's 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure.

UPSCO, a division of Core & Main, works in close collaboration with utility engineering teams who define and own the engineering specifications. UPSCO's industrial engineering team reviews those specifications to determine feasibility and, when possible, identifies the most efficient method to fabricate meter set assemblies that meet the utility's requirements. In addition to fabricated meter sets, UPSCO supplies pipe, valves, and fittings that support safe, compliant, and reliable natural gas distribution systems. As part of Core & Main, UPSCO combines the stability and scale of a national infrastructure leader with the specialized focus of a dedicated natural gas business.

Position Summary

The Inside Account Manager plays a critical role in supporting UPSCO's utility customers and outside sales team by managing day-to-day account activity from order intake through delivery.

This is an entry-level, early-career role ideal for candidates with 1-3 years of experience in inside sales, customer service, operations, or a manufacturing/distribution environment who are looking to grow within a technical, specification-driven, relationship-focused organization. The role serves as a key coordination point between customers, outside sales representatives, operations, estimators, and manufacturing teams to ensure accurate quoting, smooth order execution, and a strong customer experience.

Key Responsibilities

• Serve as a primary point of contact for assigned utility and contractor customers, managing inbound calls, emails, and order requests
• Process customer orders accurately, including pricing, quoting, order entry, and delivery coordination
• Prepare and provide quotes for fabricated meter sets and distribution products, ensuring correct product selection and margin awareness
• Coordinate closely with industrial engineering, estimators, operations, manufacturing, and logistics teams to track orders through the production process
• Communicate order status, ETAs, and updates clearly and proactively to customers and outside sales representatives
• Support outside sales by assisting with specifications review, documentation, and customer follow-up
• Help resolve order issues related to supply chain constraints, production timing, or delivery challenges
• Maintain accurate customer, order, and pricing data within internal systems
• Identify when a customer request involves tooling and equipment and refer those opportunities to the dedicated T&E team
• Build foundational knowledge of utility specifications, compliance requirements, and technical product applications over time

Product Knowledge Expectations

The Inside Account Manager will develop working knowledge across UPSCO's core product areas:

• Fabricated meter sets - Custom-built assemblies based on utility-provided engineering specifications
• Distribution products - Consumables, pipe, valves, and fittings used in natural gas infrastructure
• Tooling & Equipment - Ability to