Health Technician (physical Medicine And Rehabilitation Services) - advanced

Telehealth Clinical Health Technician

This position is located in the Physical Medicine and Rehabilitation Services at the VA North Texas Health Care System (VANTHCS) and is stationed at the Dallas Campus.

Major Duties include but are not limited to:

• Coordinate installing, maintaining and managing the inventory of telehealth technologies including hardware and software with assistance of Biomed and IT.
• Provide established standardized competency based training, guidance and information on the use of advanced telehealth technologies to patients, staff, and providers.
• Participate in performance improvement activities aimed at improving the efficiency of the patient telehealth processes.
• Develop reporting procedures, sampling techniques and measurements at various points in the telehealth processes to identify/analyze inherent weaknesses in work and procedures.
• Support designated complex telehealth programs that require advanced technical skillsets.

Work Schedule: Monday - Friday, 7:30 a.m. - 4:00 p.m.

Pay: Competitive salary and regular salary increases when setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Requirements:

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12/31/1959.

Must be proficient in written and spoken English.

You may be required to serve a trial period.

Subject to background/security investigation.

Selected applicants will be required to complete an online onboarding process.

Qualifications:

Basic Requirements:

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience and Education: Experience: One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.

OR Education: Four academic years above high school leading to a bachelor's degree with courses related to the occupation.

OR Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grade Determinations:

Health Technician (Telehealth Clinical), GS-7 (Advanced) Experience. One year of experience equivalent to the next lower grade level (GS-6) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs.

Ability to use independent technical judgment to analyze, evaluate and resolve problems.

Knowledge of quality control and assurance procedures and principles of performance improvement.

Ability to function effectively between competing priorities.

Knowledge of proper maintenance and troubleshooting of telehealth equipment.

Ability to work with a team to provide technical guidance, plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work.

Ability to assist in Health Technician (Telehealth Clinical) development, outcome management and strategic planning.

Ability to perform successful knowledge transfer regarding the use of telehealth technologies.

Preferred Experience:

Skilled in scheduling multiple clinics and coordinating with multiple providers, including processing Return to Clinic orders to ensure continuity of care.

Experienced with VA Clinical Video Telehealth operations, including setup, facilitation, and troubleshooting during virtual appointments.

Proficient in monitoring and maintaining telehealth equipment, performing routine checks, and keeping detailed logs to ensure optimal functionality.

Adept at gathering and compiling visit-related data, such as appointment @types and relevant metrics, and conducting Veteran surveys to support quality improvement efforts.

Knowledge or experience of Physical Medicine and Rehabilitation services, including patient care coordination and support.