Health Care Eligibility System Support Supervisor - Human Services Supervisor 2

Health Care Eligibility System Support Supervisor

Job Class: Human Services Supervisor 2

Agency: Human Services Dept

Location: St. Paul

Telework Eligible: Yes

Full/Part Time: Full-Time

Regular/Temporary: Unlimited

Who May Apply: Open to all qualified job seekers

Closing Date: 09/08/2025

Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA

Division/Unit: Health Care Administration / Eligibility and Operations

Work Shift/Work Hours: Day Shift / Varies

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $33.61 - $48.66 / hourly; $70,177 - $101,602 / annually

Classified Status: Classified

Bargaining Unit/Union: 216 - Middle Management Association/MMA

FLSA Status: Exempt - Executive

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.

The Health Care Eligibility Systems Support Supervisor will manage the processes, functions, and employees of the Health Care Eligibility System Support (HCESS) located in Brainerd, MN. The HCESS serves to ensure that applicants and consumers of the Minnesota Health Care Programs (MHCP) receive accurate eligibility determinations, benefits, and service delivery whenever system problems or processing discrepancies are identified. They provide technical support, problem resolution, and instruction for MHCP systems to Minnesota Health Care Processing Entities (MHCPE), DHS staff, and other stakeholders as well as ensure that premium and billing activities related to MHCP recipient financials are accurate.

Responsibilities include:

Supervise, coordinate, and provide leadership to direct reports.

Oversee the day-to-day operations of the HCESS.

In coordination with the division leadership team, develop and maintain strategies and plans.

Lead and participate in development, implementation, and improvement efforts related to MNIT MHCP and other computer system projects.

Minimum Qualifications

Demonstrated leadership experience* (must be clearly identified on your resume)

*Leadership experience can include (this is not an all-inclusive list):

Experience as a supervisor, lead worker, team lead, project lead;

Completion of a State of Minnesota leadership program (e.g. ELI, L4);

Leading a program or chairing a committee (e.g. ERG) - experience must include:

Identifying issues, goals, strategic actions

Can be paid or unpaid

1+ year

100+ hours per year time commitment

AND

Three (3) years professional health care eligibility program operations experience demonstrating the following:

Minnesota health care program expertise.

Public health care programs, including Medicare and Medicaid eligibility.

Interpretation and application of data and metrics.

Bachelor's degree in health care administration, business administration or human services or related field may substitute for 1 year of professional experience OR Master's degree in health care administration, business administration or human services or related field may substitute for 2 years of professional experience.

Preferred Qualifications

One year or more in a supervisory position.

Extensive knowledge of the Minnesota Health Care Programs and the Medicaid Management Information System (MMIS) system functionality and its many interfaces.

Extensive knowledge of CRM including the use of the program and reporting capabilities.

Extensive knowledge of Microsoft Excel for providing data analytics.

Experience with union contracts.

Experience working with health care program policy and health care programs.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.