Head Of Marketing Operations

Head Of Marketing Operations

The Head Of Marketing Operations is responsible for designing, scaling, and optimizing the end-to-end marketing operations ecosystem to enable predictable pipeline creation and revenue growth. This role owns marketing systems, funnel operations, campaign execution, analytics, and cross-functional alignment, while building scalable global teams and ensuring consistent execution across all go-to-market motions.

The Zoom Marketing Operations team enables scalable, data-driven go-to-market execution by aligning strategy, technology, and insights across the customer lifecycle. The team partners closely with Sales, Product, Finance, and Customer Success to drive operational excellence, predictable pipeline, and continuous improvement across global marketing programs.

Responsibilities include defining and maintaining the global marketing operations strategy, operating model, and roadmap aligned to company growth and Go-To-Market objectives. The role also involves owning the end-to-end lead and pipeline lifecycle, leading and scaling global marketing operations teams, partnering cross-functionally with various departments, overseeing the marketing technology ecosystem, establishing data governance, compliance, and quality standards, building standardized, scalable campaign operations and production processes, and implementing performance management, measurement, and continuous improvement frameworks across the full customer lifecycle.

We're looking for someone with 12+ years of experience in Marketing Operations, Revenue Operations, or Go-To-Market leadership roles within high-growth SaaS or technology organizations. The ideal candidate has demonstrated experience scaling global teams and building high-performing operational centers of excellence (onshore and offshore). Exceptional command of funnel operations, predictive analytics, segmentation, campaign orchestration, and pipeline forecasting is required. Deep hands-on expertise with marketing automation and CRM platforms, CDPs, ABM, and attribution tools is also necessary. The candidate should have a demonstrated ability to partner cross-functionally and influence senior leadership across Go-To-Market functions, advanced analytical, communication, and people leadership skills, and a track record of building and optimizing predictable, scalable pipeline engines through operational transformation.

Salary Range or On Target Earnings: Minimum: $184,300.00 Maximum: $403,200.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus, and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.

Anticipated Position Close Date: 01/09/26. Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

At Zoom, we offer a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.