GUEST Service REP

Guest Service Representative

Located on the Mississippi River, Magnolia Bluffs Casino now calls this historic land home. The casino originally opened in 2012 and is currently owned and operated by Saratoga Casino Holdings, LLC. With numerous slot machines and ample table games as well as delicious dining options, we offer a guest experience unparalleled to others. In addition to our boasting casino, we operate a beautiful hotel with the area’s only saltwater pool!

We are now looking to expand our team as we continue to provide the city of Natchez with the best customer service and gaming experience possible! Our current opening is for a Guest Service Representative. This position will report directly to the Guest Services Assistant Manager and will be responsible for:

• Generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill.
• Adhering to established company and departmental procedures, guidelines, and policies.
• Maintaining established company and departmental hygiene and appearance standards through a well-groomed, neat, and professional manner.
• Having working knowledge of computer player rating system.
• Handling customer concerns and reporting all incidents to the Guest Service Assistant Manager.
• Checking guests’ ratings through player rating system.
• Promoting outstanding customer relations.
• Being knowledgeable of all activities and amenities of Magnolia Bluffs Casino.
• Interfacing daily with personnel from various departments.
• Maintaining accurate records and account maintenance.
• Ability to control and execute accurately all transactions.
• Acting with discretion and maintaining confidentiality in handling of sensitive information.
• Completing side work duties as assigned in an efficient, accurate, and timely manner.
• Maintaining a clean and organized workstation and environment.
• Assisting with promotions and events.
• Responsible for accurate handling and procedures of cash/free play throughout shift.
• Performing all other duties as assigned.

Promotes outstanding customer relations

Education: High School Diploma or Equivalent Preferred

Experience: One (1) to three (3) years in Marketing and/or Public Relations, PC/Computer knowledge preferred. Excellent verbal and communication skills.

Other: Able to lift and carry 30 lbs. occasionally. Able to stand and walk 6-8 hours.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Magnolia Bluffs is not just a fun place to work. We ensure our employees are rewarded with optimal benefits to meet your daily needs.

As a full-time employee, you will receive:

• Company Paid Medical Insurance with buy up options for dependents and coverage levels.
• Affordable Dental & Vision Insurance
• Company Paid Life Insurance
• Wide Variety of Voluntary Insurance Options
• Retirement Options
• All of our dedicated team members will enjoy the following fringe benefits:
• Employee Assistance Program
• Unlimited Access to National and Local Discounts
• Employee Dining Discount
• Robust Employee Recognition Program
• Health & Wellness Program
• Growth Opportunities
• PTO Schedules That Promote Work/Life Balance
• Casino employees may be required to obtain a Mississippi Gaming License. Cost of license is covered by Saratoga Casino Holdings, LLC. Travel to Jackson, MS will be mandatory for this licensing process.

Saratoga Casino Holdings, LLC, and its subsidiaries are equal opportunity employers and are strongly committed to workforce diversity. We value and are committed to a host of diverse populations and cultures including, but not limited to, those based on race, religion, disability, ethnicity, sexual orientation, gender, gender identity, national origin and veteran status. Magnolia Bluffs is committed to providing access and will provide reasonable accommodation in its application process to individuals with disabilities that request such accommodations.