??????? Guest Service Agent

Job Title

Your day to day:

-Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity

-Registers and rooms all arrivals according to established procedures

-Maintains intimate knowledge of departmental standards and procedures

-Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

-Maintains cashier float and ensures accurate daily report of all money received

-Cashes hotel guest's personal and travelers checks and assists with currency exchange

-Keeps abreast of all modifications to accounting policies and procedures

-Responsible and attends to guest's request of using the service of safety box at all times

-Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

-Attends to guest's complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

-Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be "sold" an onward booking to another InterContinental Hotels

-Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

-Performs the audit balances and prepares all works for audit in an orderly fashion

-When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

-Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

-Maintains exemplary deportment standards of behaviour and appearance and attitude as expected in a IHG Brand

-Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP's and with reference to hotel and to be a health or safety hazard

What we need from you:

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Proficient in the use of Microsoft Office and Front Office System

Problem solving and organizational abilities

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

1 years' experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG ® hotels

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer:

We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training.

Join us and you'll become part of the family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.