Gamer Zone Operations Manager

Gamer Zone Facility & Experience Management

Ensure the Gamer Zone remains visually compelling, organized, and aligned with marketing campaigns and vendor partnerships

Maintain marketing assets, demo products, prizes, and equipment inventory within the space

Deliver a professional, welcoming, and elevated experience for all visitors

Technical Support & System Management

Set up, configure, and maintain gaming PCs, consoles, monitors, and peripherals

Ensure all systems are fully operational and optimized for peak performance

Troubleshoot hardware, software, and network connectivity issues in real time

Install game updates, patches, firmware, and system upgrades as needed

Perform routine equipment inspections and basic preventative maintenance

Confidently swap or upgrade PC components (GPU, RAM, SSD, cooling systems, etc.) when required

Coordinate with internal IT teams or external vendors for advanced technical issues

On-Site Event & Activation Execution

Assist with employee engagement events such as tournaments, and team-building gaming nights

Support public activations and experiential marketing initiatives

Coordinate demo setups for visiting vendor partners

Serve as a host for VIP guests, influencers, and partners touring the facility

Community Building & Content Support

Prepare the Gamer Zone for livestreams

Manage internal sign-ups, leagues, and leaderboards to foster employee engagement

Collaborate with the marketing team to support broader brand campaigns

Requirements

Qualifications

2+ years of experience in experiential marketing, showroom or facility management, technical event operations, or a similar hands-on, customer-facing environment

Strong hands-on knowledge of PC hardware and gaming systems

Proven ability to troubleshoot hardware, software, and networking issues independently

Professional, confident, and hospitality-oriented presence - you are the "face" of the Gamer Zone

Highly organized with strong attention to detail

Deep familiarity with competitive gaming titles and esports culture

Must be available to work on Saturdays as part of the regular work schedule

Pay Transparency

This job posting may span more than one job level. The base salary range for this position in Diamond Bar is $70,304 - $85,000 annually.

Additionally, Newegg offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, and generous time off for vacation and sick.

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings in California. We set standard base pay ranges for all roles based on function, level, and location. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed above.