Fulfillment Center Coordinator - Central Services Administrative Specialist Intermediate

Fulfillment Center Coordinator - Central Services Administrative Specialist Intermediate

This position exists to operate the yearly cycle of the book fulfillment center, to ensure continuous operation to help students obtain material to complete their education at Minnesota West Community & Technical College. This position works directly with students, department heads, administration, and support staff in the sale of textbooks, school supplies, uniforms, promotional items, and other necessities. The Fulfillment Center Coordinator works closely with the Textbook Coordinator, other store coordinators, and the Business Services Supervisor.

Salary Range: $20.76 - $27.53 per hour

Principal Responsibilities:

1. All employees on a daily basis are expected to execute a service commitment to ensure all students are served and have a positive experience. Treat coworkers with courtesy and respect. Interactions with the public is conducted in a professional and responsive manner. Disputes are resolved in a non-combative manner.
2. Fulfillment Center - Organize fulfillment center to ensure the warehouse is stocked and ready for on-line sales each term. Work in fulfillment center with the Textbook Coordinator and other staff to ensure successful processing of all textbook orders, sales, returns, and miscellaneous transactions.
3. Retail Store Attendant - Serve as a Minnesota West Retail Store Cashier operating the Point of Sale (POS) system to ensure all transactions are completed with accuracy and customers are served efficiently and with courtesy.
4. Online kits and supplies. Work directly with instructors and Textbook Coordinator on kits and supplies needed for courses.
5. Maintain returns. Maintain awareness of time constraints and new editions in returning new and used books from various publishers, maintain a calendar whenever possible.
6. Inventory. Manage book inventory through the process of orders, checking in merchandise, and returns. Inventory is a year-round requirement that must be reviewed frequently.

Minimum Qualifications:

• Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
• Skill in customer service sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.
• Knowledge of computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect files.
• Skill in document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.
• Ability to use math sufficient to compare deliveries to invoice statements as well as maintain accurate inventories.
• Ability to move and/or transport items weighing up to 25 pounds on a regular basis.
• Ability to work in a seated or standing position for extended periods of time.

Preferred Qualification:

• Knowledge of all Minnesota West Community and Technical College academic programs.
• Skill in customer service sufficient to contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other concerns.
• Time management skills to meet bookstore yearly cycle deadlines.
• Demonstrated experience working in Integrated Student Record System (ISRS) or similar accounting software.
• Demonstrated experience working in Missouri Book Service (MBS) or similar bookstore software.
• Ability to work independently as well as an effective member of a team.
• Ability to communicate with students, parents, faculty and staff in a second language, other than English.

Other Requirements:

You must apply online and attach an electronic cover letter and resume to your online application in order to be considered for this position.

All applicants must be able to lawfully accept employment in the United States at the time of employment.

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check

Work Shift (Hours / Days of work)

Monday - Friday 8:00am - 4:30pm

Telework (Yes/No): No

About

Minnesota West Community and Technical College is a student-centered, open-access community and technical college within the Minnesota State Colleges and Universities system. The college provides transfer, occupational and career programs, workforce training, educational outreach and life-long learning opportunities. The College is committed to accomplishing its mission: Dedicated to serving the varied educational needs of our diverse populations in affordable, accessible and supportive settings.

Minnesota West Community and Technical College is a comprehensive community and technical college with five southwestern Minnesota campuses: Canby, Granite Falls, Jackson, Pipestone, and Worthington and learning centers in Luverne and Marshall Minnesota. Students have the opportunity to earn an Associate Degree, Diploma, or Certificate in more than 60 disciplines.

Benefits Information:

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($250 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Desired Start Date:

04-13-2026

Position End Date:

Open Date: 02-27-2026

Close Date:

03-24-2026

Posting Contact Name:

Logan Schumacher

Posting Contact Email:

logan.schumacher@mnwest.edu