Front Of The House Account Manager

Front of the House Account Manager

We are looking for a Front of the House Account Manager to oversee and elevate service delivery across departments while ensuring smooth operational processes. This long-term contract position is based in Washington, District of Columbia, and requires a proactive leader with a commitment to quality, teamwork, and continuous improvement. If you excel in managing staff performance, fostering collaboration, and driving operational excellence, we encourage you to apply.

Responsibilities:

• Deliver top-tier service quality across supported departments, ensuring client satisfaction.
• Standardize operational processes to maintain consistency and efficiency.
• Monitor and report on operational controls and management information requirements.
• Address action items from account plans and ensure timely completion.
• Maintain open and effective communication between client services and operations teams.
• Supervise staff performance by setting objectives, providing feedback, and supporting development goals.
• Investigate and resolve escalated client issues, escalating significant matters to leadership as needed.
• Manage performance metrics, ensuring accounts and departments meet contractual targets.
• Optimize staff allocation through scheduling and cross-training to foster teamwork.
• Provide training opportunities and mentorship to direct reports to support growth and skill development.

Requirements:

• Proven experience in operational management and service delivery.
• Strong communication skills to facilitate collaboration across teams.
• Ability to track and report on performance metrics and ensure compliance.
• Expertise in staff supervision, including goal setting and performance evaluation.
• Familiarity with budget management and adherence to timelines.
• Knowledge of client business operations and their alignment with service impact.
• Capability to resolve issues effectively and escalate critical matters appropriately.
• Commitment to fostering a culture of continuous improvement and high performance.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.