Freeman & Public Health Lab Reception Lead - Customer Services Specialist Intermediate

Freeman & Public Health Lab Reception Lead

Job Class: Customer Service Specialist, Intermediate

Agency: Health Department

Location: St. Paul

Telework Eligible: No

Full/Part Time: Full-Time

Regular/Temporary: Unlimited

Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously.

Salary Range: $20.76 - $27.53 / hourly; $43,346 - $57,482 / annually

Bargaining Unit/Union: 206 - American Federation of State, County, & Municipal Employees (AFSCME Clerical, Council No. 5)

Work Area: Facilities Management

FLSA Status: Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Enjoy coming to work every day in the beautiful Freeman Office Building located in St. Paul!

This important front-facing role provides reception and customer service support for the Minnesota Department of Health, Agriculture, and the Board of Animal Health. It also acts as the receptionist for the Ag/Health Lab Building located next door. This position requires a high level of organization, multi-tasking and may include handling multiple customer interactions occurring at the same time.

Working as the Freeman and Public Health Lab Reception Lead, you will:

• Provide general onsite (in-person) reception support services and customer services for all agencies within Freeman and Lab buildings Monday through Friday 8:00 a.m. - 4:30 p.m.
• Acting as the first point of contact for the incoming public.
• Answer the agency's general information line and direct callers to the appropriate agency staff in a courteous and professional manner.
• Refer visitors, present a positive image to the public, and deliver messages and other essential information to staff.
• Provide reservation services for the conference rooms in the Freeman Building.
• Monitor and lead the work of other assigned front desk staff so that work is prioritized and meets established quality standards.

Minimum Qualifications

Customer service skills sufficient to provide prompt, courteous and accurate information to a variety of customers over the phone, in person and via email.

Typing/keyboarding skills sufficient to complete a variety of legal documents and letters.

Data entry experience sufficient to create database records and update entries in a timely manner.

Experience using word processing and spreadsheet software applications (such as MS Word, Excel, Outlook, MS Teams).

Additional qualifications to be assessed during the interview process:

Ability to manage competing priorities and ensure tasks are completed accurately and efficiently.

Ability to work independently but also on a team.

Ability to carry out oral and written instructions and able to provide instruction to others.

Communication skills (written, oral and ability to read) sufficient to answer phones, read correspondence, and write memos using appropriate professional language.

Ability to accomplish tasks thoroughly, with strong attention to detail.

Preferred Qualifications

Previous customer service experience.

Previous experience researching information, analyzing reports or conveying pertinent information.

Additional Requirements

This position requires successful completion of a background check and employment reference check.

Physical Requirements

This position requires occasional moving of file boxes up to 25 lbs. Physical demands include lifting, standing, walking, sitting, pulling, and twisting to perform job duties.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance is needed.