Field Servies Engineer

Field Service Engineer

Insight Global is seeking a Field Service Engineer to troubleshoot complex engineering issues, enhance machine performance, and support customers on-site. This role combines mechanical, electrical/controls expertise throughout machine build, commissioning, and field service phases.

Key Responsibilities

• Collaborate with Mechanical and Controls Engineers and Shop Coordinators during machine build
• Learn the ins/outs of each of the machines the company sells and services
• Travel to customer sites to install, commission, and perform runoff of new machines (primarily domestic up to 75%.)
• Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and controls-related issues
• Perform preventive maintenance, repairs, and upgrades on company equipment in the field
• Train customer operators and maintenance personnel on proper machine operation and troubleshooting
• Collaborate with internal engineering teams to provide feedback on machine performance and recommend improvements
• Conduct root cause analysis for recurring issues and implement corrective actions
• Support debug and testing of machines during in-house build and runoff phases as needed
• Document service activities, create detailed reports, and maintain accurate records of parts usage and machine history
• Adhere strictly to safety protocols at company facilities and customer sites
• Stay current with industry advancements and company product updates

Skills and Requirements

• Associate's degree in Mechatronics, Electrical, Mechanical Engineering, or equivalent technical training
• 3+ years of field service or hands-on experience with industrial machinery, machine tools, or automation equipment
• Strong troubleshooting skills across mechanical, electrical, hydraulic, pneumatic, and controls systems
• Proficiency in reading schematics, blueprints, and technical drawings
• Working knowledge of PLCs (Allen-Bradley, Siemens, Fanuc) and HMI interfaces
• Strong customer-facing communication skills, both verbal and written
• Valid driver's license and passport (or ability to obtain)
• Physical ability to perform hands-on work, including lifting up to 50 lbs and working in industrial environments
• Comfortable with 50% travel including some extended out-of-town stays - Experience with CNC programming and machine debugging - Automotive powertrain or precision manufacturing experience highly desirable