Field Service Technician - Remote Eligible

Field Service Specialist

Nordson Product Assembly, a global leader in Product Assembly, is seeking an experienced and highly motivated individual to join our team. As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The Field Service Specialist primarily services, provides technical support and sells application equipment and parts within an assigned territory and customer base. This position will be based remotely covering Michigan.

Essential Job Duties and Responsibilities:

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training, or general technical counseling
• Meet or exceed yearly assigned sales budget in coordination with Application Specialist (sales) territory representative
• Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training
• Interface with Application Specialist and Account Coordinator to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects
• Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommends best solution to improve customer operations
• Prepare and promptly submit all administrative and technical reports as requested to Regional Manager and advises of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Application Specialist
• Responsible for auditing, documenting and updating customer installed base line survey information in our database
• Keep abreast and advise Regional Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications
• Follow documented policies and procedures
• Perform other duties as assigned including selling spare parts to all customers

Education and Experience Requirements:

• Associates Degree in technical discipline or equivalent
• 3 or more years of industrial field service related experience

Skills and Abilities:

• Strong mechanical and electrical knowledge and skills
• Electronic knowledge and ability to utilize common instrumentation, tools and equipment (i.e. VOM volt/ohm/multimeter)
• Advanced hydraulic systems knowledge and skills
• Ability to read installation, dimension and troubleshooting drawings plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams
• Effective oral and written communication skills
• Ability to use a computer to maintain records, including Excel spreadsheets to prepare correspondence, and for communication purposes

Working Conditions:

Working conditions will vary based on the location and nature of the customer. Working conditions are those typical to light and heavy industrial settings and will include moderate to high noise levels and temperature extremes. Physical Demands While performing assigned duties, the Account Manager is regularly required to stand for an extended amount of time, walk, climb steps, cross roller conveyors, and reach with hands and arms while wearing personal protective apparel required for the manufacturing location as well as carry the required tools needed to complete the task