Field Service Manager

Field Service Manager

Modine has solved the toughest thermal management challenges for mission-critical applications for more than 100 years. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia.

Position Description: We are looking for team players who are curious enough to ask questions and explore new ideas, passionate enough to serve our customers, and ready to take ownership of challenges and grow with us. We are a team, first and foremost, and we take pride in our collaborative efforts! The Field Service Manager oversees the planning, coordination, and management of field service technicians to ensure timely and high-quality service delivery. This role focuses on optimizing workforce efficiency, maintaining customer satisfaction, and supporting continuous improvement in service operations.

Key Responsibilities:

• Manage and lead the field service team, including scheduling, dispatching, and performance management.
• Develop and implement service procedures and standards to ensure consistency and quality across all field operations.
• Monitor service metrics such as response times, first-time fix rates, and customer satisfaction to drive operational improvements.
• Coordinate with sales, logistics, and technical support to prioritize service requests and resource allocation.
• Oversee training and development programs for field technicians to maintain technical competency and safety compliance.
• Manage budgets, equipment, and inventory related to field service activities.
• Handle escalated service issues and customer complaints, ensuring prompt resolution and customer retention.
• Implement technology solutions and tools to optimize scheduling, reporting, and communication with field teams.
• Analyze field service data to identify trends, reduce costs, and enhance service delivery processes.

Required Education & Qualifications: Bachelor\'s degree in Engineering, Business...