Field Service Engineer (jacksonville, FL)

BD Pyxis Field Service Engineer I

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management Solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross-functional teams within our Global Customer Service organization to understand and be sensitive to our customers and business needs from end to end.

With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.

Our quality policy is straightforward...."We will consistently provide superior products and services in pursuit of our purpose of advancing the world of health. This will be achieved through customer focused continuous improvement and by maintaining an effective quality system which complies with regulatory requirements." Tom Polen, President and Chief Executive Officer.

The BD Pyxis Field Service Engineer I provides remote and on-site technical support for BD automated dispensing systems across the assigned region, including Department of Defense (DoD) and Defense Health Agency (DHA) facilities. This role is responsible for troubleshooting, repairing, and maintaining proprietary hardware and software systems while ensuring regulatory compliance, service quality, and strong customer relationships.

Responsibilities:

• Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities; respond to work orders; diagnose and resolve hardware and software issues; and maintain accurate documentation of all service activities.
• Execute preventive maintenance programs for BD Pyxis systems; support sales and implementation teams; and perform installations, repairs, calibrations, and in-service training for customers in a timely manner.
• Maintain proper small parts inventory for service needs; follow approved inventory control procedures; and ensure company assets (vehicle, tools, and equipment) are secure and in working order.
• Pursue ongoing training and self-development to enhance product knowledge and technical skills; attend management-approved seminars and training sessions with the goal of advancing to the next level within 2-3 years.
• Maintain working knowledge of corporate and service department policies and procedures, including customer complaint handling and Medical Device Reporting; work effectively both independently and collaboratively; and escalate complex issues to team leadership when necessary.

Requirements:

• High school diploma with 3-5 years of technical/customer support experience, including hardware/software/IT support for both proprietary and standard applications.
• Must be available for 24x7 on-call rotations in a customer-facing environment, possess excellent time management skills for self-scheduling, and be able to lift a minimum of 70 pounds.
• Proficiency with Windows operating systems and computer networking experience, with the ability to work within defined processes with minimal supervision.
• Demonstrated history of strong verbal, written, and interpersonal communication skills in customer-facing roles.
• Must maintain a valid driver's license meeting BD's auto safety standards and provide proof of required immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tetanus/Diphtheria/Pertussis, COVID-19) to access customer sites.

Preferences:

• Associate Degree in Healthcare Technology or another technical field
• Customer Support Certification
• Military background
• Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment.
• Prior Automated Teller Machine (ATM) experience

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.