Greet customers with warmth and professionalism, creating a welcoming first impression
Clearly identify customer concerns and communicate recommended services in an easy-to-understand way
Serve as the link between customers and technicians, ensuring accurate and timely updates
Maintain a smooth service flow by coordinating appointments and managing expectations
Deliver a high-quality customer experience from check-in to vehicle pick-up
Hospitality or customer-facing experience preferred - restaurants, hotels, retail, call centers, etc.
Exceptional communication skills and a natural ability to build rapport
Comfortable in a fast-paced, team-oriented environment
Strong attention to detail and ability to multitask
A positive, solutions-focused attitude (we can teach the automotive-just bring the customer service!)
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.