Escrow Customer Service Specialist
USA Jobs
Escrow Customer Service Specialist
A North Sioux City company is seeking a detail-oriented and customer-focused Escrow Customer Service Specialist to join their team! Previous experience handling inbound/outbound calls or previous experience in mortgage.
Job Duties:
Inbound Calls: (75%)
Handle incoming borrower, agent and lender calls at a professional level.
Accurately compose written information for loan histories.
Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product @types and CPI cancels.
Ability to follow up and resolve customer problems or issues.
Level 3 inbox emails from borrower to help rectify outstanding issues.
Metrics: (10%)
Meet and exceed Quality audits and metrics.
CPI Cancel: (15%)
Review insurance policies for compliance and lender requirements as well as cancel vehicle CPI policies.
Quality must be maintained to minimize premium loss.
Qualifications:
High School Diploma
Excellent telephone, written and verbal communication skills with strong customer service focus
Professional interaction with employees, peers and customers
Ability to answer questions, correct errors and resolve discrepancies