Entry Level Financial Service Role

Client Services Specialist

Client Services Specialists are responsible for handling a high volume of inbound calls while providing excellent care for our customers. Customer base have an existing loan and are calling in for assistance. Seeking individuals with billing experience, banking experience, computer skills, call center experience and a culture fit.

Receives and responds to customer inquiries by phone

Assists with ACH setups and cancellations

Processing payments, adjustments and credits

Process mail correspondence

Assisting customers with logging onto the payment portal

Calculating loan payments

Skills: call center, customer service, quality assurance, team lead, SME, billing support

Top Skills Details: call center, customer service

Additional Skills & Qualifications:

2 years of high volume inbound call customer service in a call center.

Bilingual in Spanish huge plus

Must have great communication skills and enjoy helping people

Customer service and/or call center experience taking inbound calls from customers 80+ calls per day

Experience in banking, loans or mortgage a plus

Answers customer questions and provide appropriate solutions

Good computer skills

Ability to learn quickly and multitask

Punctuality and good attendance are a must

Able to adjust work schedule for coverage and work overtime

Must have good tenure and work history

Disqualifiers:

Jumpy or short tenure

No call center experience

All sales experience

Timid personality

No knowledge of STAR Method

Experience Level: Expert Level

Job Type & Location: This is a Contract to Hire position based out of Tucson, AZ.

Pay and Benefits: The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Tucson, AZ.

Application Deadline: This position is anticipated to close on Dec 17, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.