Enterprise Account Manager

Account Manager

Astound, the sixth-largest cable operator in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company. Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Position Summary

Acting as a single point of contact, the Account Manager is responsible for uncovering revenue generating opportunities from Astound's existing customers. Primary emphasis will be on growing revenue from this base, controlling customer churn, and contracting clients that are currently without agreements. The role will be both customer facing and on the phone.

Responsibilities

• Manage, up-sell, and renew agreements of existing base
• Secure month-to-month customers into long term contracts
• Oversee bulk video accounts
• Reducing customer churn
• Track, manage, and report ongoing activity relative to plan
• Identify competitive pricing solutions for customers
• Manage a module of named accounts
• Performs other duties as assigned

Qualifications

- Demonstrated success in telecommunications and internet sales to end-user customers, including strategic and large business customers using Customer Relationship Management (CRM) and other organic systems

- Ability to communicate with C-level executives within an organization

- Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies

- Technical skills related to network and transmission design and local access services is a plus

- Product knowledge of both switched and dedicated services, as well as associated end-user and carrier applications

- Operational understanding of telecommunications ordering, provisioning, and billing processes

- Working knowledge of general marketing principle tools and processes

- Skills necessary for decision making and maintaining customer retention

- Strong communication and business writing skills

Required Qualifications

Education:- High school diploma or equivalent required.

Preferred Qualifications:

• 4 year College degree
• Minimum 3 years' experience selling data and or voice services
• Involvement in trade and commercial organizations to expand the market awareness of the company

We're proud to offer a comprehensive benefits package including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

Base Salary: The base salary range for this position is $71,000-$99,300, with opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to New York, Illinois, Massachusetts, Pennsylvania, and Texas and may not be applicable to other locations.