EMS Customer Service Representative

EMS Customer Service Representative/Call Taker

EMS Customer Service Representative/Call Taker with day and night shifts available in Elmhurst, IL.

History of the Company: Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports.

Responsibilities

The primary duties and responsibilities of the EMS Customer Service Representative consist of, but are not limited to the following:

• Answer, screen, and direct calls for entire company
• Distinguish the need for emergency transportation
• Pre-arrange transport for facilities while determining the level of care needed for the patients
• Arrange specialty and critical care transportation
• Provide information and assistance for customer service inquires as needed
• Communicate with multiple departments and EMS personal
• Provide supportive information to customers to assist them in arranging appropriate transport
• Develop effective solutions for customer service issues
• Direct calls to Flight Desk as appropriate
• All other duties as assigned

Qualifications

Pleasant, professional phone manner

Detail oriented

Typing skills of 30 wpm or better

Ability to excel in high-stress environment

Adapt to frequently changing policies

Ability to learn policies and procedures for facilities and recognizing when to apply them

Medical background a plus

Must pass 2-3 weeks of training

EMD certification will be provided by Superior within 1 year of employment

High School Diploma or GED

Benefits

Flexible Scheduling

Competitive Compensation

Immediate EMT/Paramedic Job Placement

Multiple Station Locations with the Ability to Transfer Throughout Company

Opportunity to Work Overtime

Health/Dental/Life Insurance

Tuition Reimbursement

Opportunity for Career Growth

Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V

Salary Range

USD $18.00 - USD $20.00 /Hr. rates offered based on years of experience and full time scheduled templates. Additional earnings via bi-weekly bonus up to $4.00 /HR.