The EFT Operations Representative is responsible for any duties within the EFT Department including data input, maintaining production reports, providing support to branch offices and customer inquiries by providing exceptional customer service. Essential functions include assisting retail offices and customers with EFT questions and troubleshooting cardholder issues, cultivating good work relationships with other departments, providing excellent customer service and business unit support, ensuring total document and data integrity, maintaining knowledge of job specific debit card bank products and services, and performing debit card maintenance in the STAR platform per customer submitted requests through the branch or customer service.