Drop - in Support Desk Assistant Coordinator

Drop-In Support Desk Assistant Coordinator

The University of Pittsburgh's Information Technology department (Pitt Digital) is seeking a customer service assistant. This position is responsible for being the main point of contact at Drop-In Support Desk locations while a Coordinator is otherwise occupied. The Coordinators need time away from the main customer desk to attend to other tasks such as interviewing student worker applicants, approving timecards, other administrative duties since Coordinators are supervisors of the drop-in support student workers (~25). The Assistant Coordinator will be called upon to provide coverage for any gaps in shift staffing. The Assistant Coordinator will check-in customers and provide initial triage. The incumbent will attend to customers by performing basic troubleshooting. The IT service desk assists students, faculty, and staff with technology related needs.

Customer service experience.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Department: Pitt IT Engagement & Customer Success

Campus: Pittsburgh

Minimum Education Level Required: Associate's Degree

Minimum Years of Experience Required: No experience required

Work Schedule: varying shifts based on when the University Store on Fifth is open. Some weekend and early evening hours.

Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.

Requested Pay Rate: 18.25

Visa Sponsorship Provided:

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume

Optional Documents: Cover Letter