Driver Services Specialist 2025 - 03099

Driver Services Specialist

Salary: $18.37 - $22.96 Hourly

Location: Cheyenne, WY

Job Type: Permanent Full-time

Job Number: 2025-03099

Department: Department of Transportation

Division: Department of Transportation

FLSA: Non-Exempt

Job Classification: BADS05

The Wyoming Department of Transportation (WYDOT) is seeking a dedicated and detail-oriented Driver Services Specialist to join our Records Section in Cheyenne.

In this vital role, you will help safeguard Wyoming's roads and highways by ensuring driver licensing standards are upheld. Your work will directly support public safety through the review and enforcement of licensing requirements related to alcohol and drug use, medical conditions, and visual impairments.

Why Cheyenne?

Cheyenne is a steadily growing community along the Front Range that remains true to its Old West heritage. Residents enjoy convenient access to mountain biking, skiing, hiking, fishing, hunting, and many other outdoor recreational opportunities. Cheyenne is also home to the legendary "Daddy of 'em All" - Cheyenne Frontier Days, held each year during the last week of July.

Additionally, Wyoming is one of only seven states with no state income tax, offering an attractive financial advantage for those who live and work here.

Join WYDOT and become part of a mission-driven team dedicated to public safety while enjoying an exceptional quality of life in Wyoming.

This position offers a:

$2,000 Hiring Bonus See notes for eligibility

Culture of public service and a commitment to work/life balance

Health, Dental, and Vision Insurance

State Retirement plan and additional savings opportunities (deferred compensation)

Paid vacation, sick leave, and holiday

Human Resource Contact: Stacy Woita at 307-777-4423 or stacy.woita2@wyo.gov

Essential Functions:

Review and process court orders for appropriate actions.

Review and process electronic court interface problems.

Review and analyze audit reports to maintain the accuracy of driving records.

Review and process documents for financial responsibility.

Monitor motor vehicle accidents regarding proof of insurance issues and suspension proceedings.

Review and process Court Failure to Pay notices and determine appropriate actions.

Review implied consent and Driving While under the Influence documents to determine appropriate actions.

Collect, balance, and transmit all transactions received.

Answer questions from the public, courts, attorneys, law enforcement, and other DMVs via phone, email, and mail.

Maintain confidential Personal Identifying Information.

Draft correspondence to clients.

Scan and index documents into the document storage system.

Consult with the supervisor for anything out of the ordinary.

Provide training.

Assist in all Driver Services areas as needed.

Qualifications

Preferences:

Preference will be given for advanced skill levels using Google Suite, document storage, and a database.

Preference will be given for Law Enforcement or Court Clerk Background experience.

Knowledge:

Knowledge of Wyoming State Statutes, Rules, and Regulations for specialized areas.

Knowledge of department rules, regulations, policies, and procedures.

Knowledge of personnel rules.

Knowledge of the types of licenses to be issued.

Knowledge of Federal Motor Carrier Safety Regulations.

Knowledge of scanning.

Skill in excellent customer service.

Skill in effective interpersonal, oral, and written communications.

Skill in the use of Google Suite, document storage, and a database.

Skill in decision-making.

Skill in keyboarding with proficiency and report writing.

Minimum Qualifications:

Education:

Associate's Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business)

OR

Education & Experience Substitution:

1-3 years of progressive work experience (typically in Business)

Certificates, Licenses, Registrations:

None

Necessary Special Requirements:

FLSA: Non-exempt

The successful applicant will be subjected to a thorough background/fingerprint investigation

The Wyoming Department of Transportation is a Drug-Free Workplace

E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify

Qualifying eligibility and criteria for the hiring bonus

Temporary employees accepting a full-time position.

Current employees are accepting a promotional opportunity, so recruitment must be opened to the public.

One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.

Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.

Employees would only be eligible for one (1) hiring bonus in a 12-month period.

Supplemental Information

045-Department of Transportation - WYDOT - Support Services - Driver Services

Click here to view the State of Wyoming Classification and Pay Structure.

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees enjoy:

Comprehensive health coverage- medical, dental, and vision plans for you and your family

Voluntary Benefits- including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts

Multiple retirement options- including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security

Generous paid leave and flexible schedules- vacation, sick leave, paid FMLA and 11 paid holidays each year

Public Service Loan Forgiveness eligibility- for those with qualifying student loans

Training and professional development- to support your career growth and advancement

Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts

Wellness Program - Earn paid time off and incentives by focusing on your personal health

WORKING FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

Click here for detailed information or you can watch this short video to learn about our benefit package!