Director Of MEP Contract Services

Director Of Service

Our client, a leading mechanical contracting organization, is seeking an experienced Director of Service to oversee all commercial and industrial HVAC and Plumbing service operations, including maintenance, warranty, repair, and service-related projects in the Pittsburgh, PA market. This is a strategic leadership role with direct influence on operational performance, customer relationships, and long-term service growth.

What You'll Lead

Mentor and manage service managers, supervisors, and field service teams

Set performance goals and champion a culture of safety, accountability, and continuous improvement

Oversee scheduling, dispatch, field execution, and timely service and warranty delivery

Develop and implement service policies, procedures, and best practices

Collaborate closely with construction, project management, and sales teams to ensure seamless operations

Build strong client relationships and act as the senior escalation point for service issues

Monitor service performance metrics and customer satisfaction data

Business & Operational Ownership

Manage the service department budget and drive profitability

Track margins, cost controls, forecasts, and performance analytics

Identify opportunities for service line growth, upselling, and recurring revenue

Ensure regulatory compliance, safety standards, warranty controls, and risk mitigation

Lead continuous quality improvement initiatives

Strategic Impact

Develop long-term service strategies aligned with organizational goals

Evaluate and implement technologies and tools that increase operational efficiency

Analyze market trends and recommend new or improved service offerings

Required Qualifications:

Bachelor's degree in Construction Management, Engineering, Business, or related field - or equivalent experience

8-12 years in construction or service operations, with 5+ years in leadership

Strong knowledge of service, maintenance, and warranty operations

Proven ability to manage teams, budgets, and complex workflows

Excellent leadership, communication, and problem-solving skills

Experience in commercial construction or specialty trades (HVAC, Plumbing)

Preferred Qualifications:

Familiarity with service management software and ERP systems

Certifications such as PMP or CCM

Additional Requirements

Ability to visit job sites as needed

Occasional standing, walking, or lifting on construction sites

Valid driver's license and ability to travel locally or regionally

Key Competencies

Strategic Thinking

Customer-Focused Leadership

Financial & Operational Acumen

Conflict Resolution

Team Development & Performance Management