Desktop Support - Onsite

Desktop Support - Onsite

Location: Columbia, SC, United States

Length and terms: Long term - W2 Only

Job description:

The Network Support Specialist will be responsible for supporting and maintaining the DJJ network infrastructure and Office 365 tenant, ensuring reliable connectivity and access across all critical sites. This role includes both routine and limited on-call responsibilities for our critical sites, with a focus on wired and wireless networking, account management, and infrastructure projects.

Responsibilities:

Help Desk & Ticket Management:

Respond to and resolve help desk tickets related to:

Wired and wireless network issues

Network account onboarding and offboarding via custom scripts

Infrastructure-related incidents

On-Call Support Rotation:

Level 1 Support: On-call every 3 weeks for critical site support (Network outages)

Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites

Infrastructure Projects:

Assist in network rollouts, upgrades, and cleanup efforts

Participate in planning and execution of infrastructure improvements

Support documentation and inventory of network assets

Administrative & Technical Expertise:

Provide support for Microsoft administrative tasks, including:

Entra ID (Azure AD) management

Group policy and user provisioning

Microsoft 365 administration

Assist with server administration tasks, including:

Basic Windows Server maintenance

Monitoring and performance tuning

Patch management and updates

Required Skills:

Bachelor's Degree. May sub for equivalent experience.

5 Years of experience with Microsoft Entra ID and general Microsoft administration

5 years of experience with Windows Server environments

10 years of experience in troubleshooting skills in networking (wired/wireless)

5+ years experience responding to help desk requests via ticketing system

Ability to work independently and collaboratively in a team setting

Excellent communication and documentation skills

Preferred skills:

Experience with Deskpro ticketing system

Experience with Active Directory, DNS, and Group Policy

Experience with Ruckus/Brocade network switches

Contact the recruiter working on this position:

The recruiter working on this position is Raghu

His/her contact email is raghu@msysinc.com