Customer Support Specialist - Remote Eligible

Customer Support Specialist

BCforward is currently seeking a highly motivated Customer Support Specialist. Position Title: Customer Support Specialist Location: Remote Pay Rate: $20/hr. to $20.08/hr. on w2 Anticipated Start Date: 11/17/2025 Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 24+ Months (contract position) Job Type: 40+ HOURS WEEKLY, CONTRACT, ONSITE Summary: Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work. Responsibilities: Maintain high level customer satisfaction by clarifying customer needs and ensuring that they are met. Handle customer-relation problems promptly and appropriately, escalate issues according to established procedures. Provide software service, post-sales or service delivery support for local accounts on standard systems. Respond to service, product, technical, and customer-relations questions. Education and Experience Required: Minimum vocational/diploma/associate degree (technical field) equivalent with 1-2 years of working experience in related fields, or degree holder with no or less than 1 year relevant working experience. Knowledge and Skills: Thorough knowledge of organization and policies. Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills. Ability to build and maintain ongoing relationships with customers, peers and support partners. Ability to perform while under high-pressure situations. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.