Customer Success Representative - Patient Services

Customer Success Representative - Patient Services

San Diego, CA, United States

We are seeking a dedicated and detail-oriented Customer Success Representative with excellent customer service skills to join our Patient Services team. Biotheranostics discovers, develops, and commercializes molecular-based diagnostic, prognostic, and predictive tests that support physicians in the treatment of patients with cancer. The company operates a CLIA-certified, CAP accredited diagnostic service laboratory in San Diego, CA. The PSCA I will be responsible for providing entry-level administrative support to the Patient Services Team and ensuring smooth day-to-day operations.

Responsibilities:

• Inbound/Outbound Calls: Assist with handling inbound and outbound phone calls to address patient inquiries and provide information about services.
• Task Completion: Complete assigned tasks efficiently and accurately, ensuring all duties are performed to high standards.
• Case Load Creation: Assist in creating and managing caseloads, ensuring accurate and timely processing of patient cases.
• Documentation: Ensure patient documentation is correct, complete, and up to date, maintaining high standards of accuracy.
• Insurance Verification: Verify and interpret insurance benefits and upload correct patient estimates to ensure accurate billing.
• Financial Assistance Processing: Obtain all required documents for processing applications and is familiar with associated policies.
• Administrative Support: Perform basic administrative tasks such as data entry, filing, and maintaining patient records.
• Cross-Functional Collaboration: Ensures effective communication and teamwork across different teams to achieve common goals and drive organizational success.
• Emotional Intelligence: Act in a professional manner and be self-aware of their tone and energy, ensuring interactions are respectful, empathetic, and conducive to a positive work environment.

Disclaimer: This job description is not intended to be all-inclusive. The employee may be required to perform special projects and/or additional tasks as needed to meet the ongoing needs of the organization.

Preferred Qualifications:

• Experience:
• 2 or more years of experience in a healthcare patient services, or biotech role
• Strong communication and organizational skills.
• Basic proficiency in Microsoft Office Suite and data entry.
• Strong attention to detail with an ability to multi-task and prioritize workload
• Self-starter who takes ownership of their workload and thrives in a team atmosphere
• Education: Bachelor's degree preferred. High School diploma required.

The annualized base salary range for this role is $40,00 - $60,600 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.

Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.