Customer Service/dispatch Specialist

Zoom Drain Service Coordinator/Dispatcher

Zoom Drain is a growing, customer-service-oriented company that specifically provides drain and sewer services for both homeowners and business owners. As the continuation of a third-generation family business, we are recognized for providing fast services and solutions that put customers first. We pride ourselves on our core values: Grit, Responsibility, Optimism, and Willingness.

At Zoom, we take great care in cultivating the careers of our employees. We offer training and cross-training with room for growth because we recognize that career advancement is a large part of job satisfaction. With Zoom, a challenging environment with plenty of opportunity awaits.

The Service Coordinator/Dispatcher role is an integral part of our operations. Our operational efficiency starts with them. At Zoom, our Service Coordinators are the lifeblood of our business. Everything starts with them. Customers get their first impressions of Zoom the moment the telephone call is answered. Service Coordinators at Zoom are engaged and compassionate to our customers' needs. Our Dispatchers' goals are to answer each call swiftly, empathize with the customer, gather information about the service request, enter that information into our software system, and then quickly dispatch a technician to the site of the drain emergency. Their goals are to route the right technician, to the right call, at the right time.

Service Coordinator/Dispatcher Responsibilities | What You'll Be Doing

Effectively manage incoming calls.

Identify and assess customers' needs to achieve satisfaction.

Build sustainable relationships of trust through open and interactive communication.

Provide accurate, valid, and complete information by using the right methods/tools.

Meet personal/team sales targets and call handling quotas.

Schedule & communicate with technicians to meet customer requirements.

Assign work orders based on priority to the available workforce.

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Follow communication procedures, guidelines, and policies.

Go the extra mile to engage customers.

We want Service Coordinators who care about their customers and who genuinely like helping solve problems. We hire NICE people!

Strong phone contact handling skills and active listening

Familiarity with dispatch practices or willingness to learn

Customer orientation and ability to adapt/respond to different types of customers

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Spanish-speaking/bilingual is a plus

Service Coordinator/Dispatcher Pay & Benefits | What We Offer

Bonus Opportunities

Medical/Dental Benefits

Paid Sick Days / Holidays

Company Mobile Phone

Recognition & Rewards

Positive Team Atmosphere

Zoom Drain Team Events

Schedule: Full Time - Sunday through Thursday OR Tuesday through Saturday

Pay Rate: $21.00 - $24.00 hourly