Customer Service Technician

Customer Service Technician

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset.

Job Overview: Are you passionate about delivering exceptional customer experiences and solving problems in a fast-paced environment? Join our Champion Customer Service team as a Customer Service Technician. In a defined territory and serving as a key link, you'll be the go-to contact for distributors and customers, driving smooth order flow, rapid issue resolution, and seamless coordination across teams. Bring your ownership mindset, process-driven approach, and passion for customer care as you move with urgency, build trust fast, improve workflows, and keep customer operations running smoothly. This role offers real impact and visibility. You'll solve meaningful customer challenges, collaborate across teams, and gain broad exposure across the business. With hands-on responsibility and clear growth opportunities within a global organization, your contributions will be felt and valued immediately.

Responsibilities:

• Deliver first-class customer service and support via phone and email.
• Manage multiple customer requests and tasks efficiently while maintaining professionalism.
• Coordinate with internal teams and external vendors to resolve customer and distributor issues.
• Analyze customer needs and apply structured problem-solving to deliver effective solutions.
• Process and support customer orders within SAP, ensuring accuracy and timely execution.

Requirements:

• High School Diploma or GED
• 4+ years of relevant professional experience
• 2+ years in a product support / customer service role
• 2+ years demonstrated experience in both written and verbal communications with internal and external stakeholders.
• 1+ years' experience analyzing customer requirements to support issue resolution and service delivery.

Core Competencies:

• Customer Focus: Delivers exceptional service and resolves issues quickly.
• Problem Solving: Analyzes needs and provides effective solutions.
• Communication & Collaboration: Builds trust with customers and internal teams.
• Process & Systems Management: Manages customer orders and workflows using SAP; proficient in Microsoft Word, Excel, and PowerPoint.
• Mechanical Aptitude: Applies hands-on understanding to support customer and product needs.
• Ownership & Accountability: Proactively drives tasks to completion with responsibility and reliability.
• Adaptability: Handles multiple priorities in a fast-paced environment.