Customer Service Team Lead

Customer Service Team Lead

Pawnee Mental Health is a non-profit Certified Community Behavioral Health Center (CCBHC) helping underserved populations in 10 counties here in North-Central Kansas.

We are a vibrant community of passionate people looking for our next teammate you!

The role you’ll play as a Customer Service Team Lead

As a Customer Service Team Lead at Pawnee, you’ll be the go-to support and mentor for our Customer Service Representatives. You’ll provide training, help manage the daily flow of clerical operations, assist with regional coordination tasks, and offer floor-level leadership. This role is perfect for someone who leads by example, thrives on organization, and enjoys helping others succeed.

What you’ll do

Mentor, train, and support Customer Service Representatives while serving as their first point of contact for questions and concerns.

Help coordinate regional intake processes, evaluation assignments, and foster care documentation.

Assist the Office Supervisor with scheduling, admin tasks, and improving day-to-day workflows.

Step in to cover CSR duties or fill staffing gaps in satellite offices as needed.

Provide outstanding front-desk support by welcoming clients, handling appointments, collecting payments, and addressing concerns.

Keep shared spaces running smoothly by monitoring lobby activity and supporting basic office operations like mail, scanning, and room scheduling.

Why work with us

At Pawnee Mental Health, we take pride in the work we do and the people we serve. Every employee, no matter their role, is a valued part of our success. We’re looking for dedicated, enthusiastic individuals who want to make a difference in their communities and grow with us.

If you’re passionate about customer service and ready to lead with heart, apply today!

Pawnee Mental Health is an Equal Opportunity Employer and all applicants will receive equal and equitable consideration without regard to race, religion, color, gender, sexual orientation, age, national origin, disability, or any other status or condition protected by law.