Customer Service Supervisor

Customer Service Supervisor

Power your potential benefits start day 1! Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor.

Your opportunity: Taylor Corporation is looking for a Customer Service Supervisor to join the team in Dayton, OH. As a Customer Service Supervisor, you play an integral part in meeting all company goals: guarantee satisfaction and value for our customers. Contribute to a work environment that fosters pride in being part of a winning team. Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards. You are responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because you will be in contact with current and prospective customers, you are in a strong position to influence their satisfaction and our company prosperity.

Your responsibilities:

• Motivate, coach and lead a team of 5 - 9 members to deliver a consistent, exceptional customer experience every time.
• Recruit, hire, train, consistently coach and retain team members
• Ensure key performance indicators and expectations are met.
• Manage efficiency by staffing customer service to meet the fluctuations in customer demands and programs.
• Maintain professional, proactive and effective communication while sharpening similar skills within the team.
• Own and elevate the customer experience regardless of issue or source.
• Direct and coordinate activities concerned with the operation of customer service within the company guidelines and policies.
• Help create action plans to operationalize company goals and objectives.
• Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customer deadlines and build strong business relationships.
• Foster a customer-focused team of driven individuals with an eye for continuous improvement and raising our level of service.
• Help the team implement change and manage through it as needed.
• Help teams understand and the customer articulate their needs.
• Develop teams' ability to effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• Act as a coach and mentor to members of the team and cross-functional partners.
• Continue to sharpen skills and drive personal growth while aiding others to do the same.
• Lead complex customer and company-focused projects and deliverables.
• Be available to support your customers and the team.

You must have:

• Document management, marketing, technology or growth industry experience
• Robust presentation skills and business presence
• Strong leadership, communication, and organizational skills
• Excellent MS Office Software skills; Salesforce.com experience desired
• Advanced computer experience and ability to implement multiple new technologies.

We would also prefer:

• 4 year university degree in business or other related field or 10+ years of customer service or sales experience
• 6+ years project management experience

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check!