Customer Service Representative 3 - Remote Eligible
USA Jobs
Customer Service Representative
We are looking for an experienced Customer Service Representative to join our team on a contract basis. This role requires a detail-oriented individual who excels in assisting customers, resolving issues, and maintaining high levels of satisfaction. The position is remote, with candidates ideally based in Richmond or Plano, Virginia.
Responsibilities:
Handle customer inquiries with efficiency, ensuring prompt resolution of complaints and concerns.
Process billing adjustments and administer claims with accuracy.
Utilize Microsoft Word, PowerPoint, and Google Suite to complete documentation and presentations.
Collaborate with team members to improve customer service processes and provide seamless support.
Maintain clear and effective communication with customers through written and verbal channels.
Address and resolve customer complaints in a timely manner while maintaining a positive rapport.
Support merchandising and account adjustments as required.
Demonstrate strong interpersonal skills to build and maintain customer relationships.
Operate within a call center environment, managing multiple tasks simultaneously.
Provide detailed and accurate information to customers regarding company services and policies.
Requirements:
Proven experience in customer service or call center roles.
Proficiency in Microsoft Office programs, including Word and PowerPoint.
Familiarity with Google Suite and other computer applications.
Strong written and verbal communication skills.
Ability to resolve customer complaints effectively and professionally.
Excellent interpersonal skills to interact with diverse customers.
Detail-oriented with the ability to manage billing and claim administration.
Comfortable working remotely while maintaining productivity and collaboration.