Customer Service Representative

Customer Service Representative

We are looking for a motivated and detail-oriented customer service representative to join our team in Charlotte, North Carolina. This is a contract position, offering a great opportunity to contribute to a dynamic environment within the wholesale distribution industry. The role involves supporting customers, managing orders, and ensuring a seamless experience for both internal and external stakeholders.

Responsibilities:

• Handle inbound and outbound customer calls with professionalism and a positive attitude.
• Create and manage sales orders for installations and services, ensuring accuracy and timeliness.
• Schedule and coordinate service appointments and installations for customers and builders.
• Update and maintain order information in Service Works and other relevant systems.
• Assist with invoicing, billing, and other administrative tasks to support operations.
• Collaborate effectively with team members while demonstrating self-motivation and initiative.
• Utilize Microsoft Excel and other web portals to manage data and track progress.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Take detailed notes during training sessions to master system processes and tools.

Requirements:

• Previous experience in customer service, preferably in a call center or similar setting.
• Proficiency in Microsoft Excel and the ability to navigate various web portals.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Excellent communication and interpersonal skills to engage with customers and team members.
• Self-motivated and capable of working both independently and collaboratively.
• Attention to detail and commitment to maintaining high standards of professionalism.
• Experience with scheduling, invoicing, and billing tasks is highly desirable.
• Punctuality and reliability to ensure smooth daily operations.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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