Customer Service Representative

Customer Service Representative - Sme Accelerate Team Assistant

We are seeking a customer service representative to join our SME accelerate team. This role focuses on delivering exceptional customer service related to sales, promotions, installations, and communications, while ensuring compliance and accuracy in all processes. The ideal candidate will have JD Edwards (JDE) experience and the ability to work within well-defined procedures in a fast-paced environment.

Key responsibilities include:

• Providing customer services relating to sales, sales promotions, installations, and communications.
• Maintaining strong customer relationships and resolving claims and complaints fairly and effectively in compliance with consumer laws.
• Validating and processing purchase orders accurately using JDE and other systems.
• Ensuring accuracy of data entry and proactively addressing discrepancies.
• Keeping detailed records of customer interactions, inquiries, complaints, and resolutions.
• Supporting internal teams by providing timely responses and assisting with administrative tasks.
• Developing improvement plans based on customer feedback and surveys.
• Collaborating with cross-functional teams to implement initiatives that inform and educate customers.

Qualifications:

• Minimum 2+ years of customer service experience in a structured environment.
• JD Edwards (JDE) experience required.
• Strong data entry skills and attention to detail.
• Ability to work within well-defined procedures and adapt to changing priorities.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office Suite; familiarity with ERP systems preferred.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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