Customer Service Representative

Senior Customer Service Representative

As a Senior Customer Service Representative, you'll play a key role in keeping our service operations in top gear. This position focuses on handling inquiries related to contract administration, dealer web portal access, and supply orders, all while building strong relationships and delivering high-quality support that keeps our business moving forward.

The ideal candidate brings over two years of experience delivering extraordinary customer service, paired with a friendly demeanor, a strong customer-first mindset, and a collaborative spirit. The Senior Customer Service Representative knows how to navigate challenges with resourcefulness and innovation, maintaining clear and effective communication while following established processes. With exceptional written and verbal communication skills, sharp attention to detail, and the ability to multitask across systems, this individual ensures every request is handled with precision.

Responsibilities include:

• Responding to inquiries from field representatives, dealerships, customers, and lenders.
• Providing high-quality, individualized customer service via email, telephone, and chat.
• Applying knowledge of the organization, products, services, and policies to resolve customer issues.
• Addressing and resolving customer questions, complaints, and requests, including contract interpretation.
• Delivering technical support to auto dealers for portal access and troubleshooting.
• Generating and providing accurate reports using tools.
• Interacting effectively with various departments and associates, including management.

Skills:

Computer Proficiency, order entry, Spanish Fluency, Customer support, call center, Salesforce

Top Skills Details:

Computer Proficiency, order entry, Spanish Fluency, Customer support, call center

Additional Skills & Qualifications:

High school diploma or equivalent required.

Minimum of 2 years of customer service experience in a channel contact center.

Ability to work 9:30am-6:00pm EST in a hybrid environment (2 days in office, 3 days from home).

Strong motivation and a positive team player attitude.

Excellent verbal, written, and active listening communication skills.

Strong interpersonal skills with emotional intelligence and problem-solving capabilities.

Critical thinking and ability to manage high-pressure customer interactions.

Proficient in multitasking across multiple systems and screens; strong data entry and typing skills.

Experience with Microsoft Office and other relevant software tools.

Ability to manage priorities in a fast-paced environment.

Technologically savvy with the ability to quickly learn new systems.

Basic understanding of products and systems is a plus.

Bilingual proficiency in English and Spanish is a must.

Experience Level:

Entry Level

Job Type & Location:

This is a Contract position based out of Deerfield Beach, FL.

Pay and Benefits:

The pay range for this position is $19.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a hybrid position in Deerfield Beach, FL.

Application Deadline:

This position is anticipated to close on Jan 22, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.