Customer Service Representative
USA Jobs
Customer Service Representative
We are looking for a motivated Customer Service Representative to join our team in Vandalia, Ohio. In this contract to permanent position, you will play a key role in ensuring smooth operations by managing data entry tasks, processing enrollments, and handling vendor communications. This role requires excellent organizational skills and a commitment to providing outstanding service.
Responsibilities:
Perform accurate data entry tasks into member portals and verify submissions for confirmation.
Process enrollments and post eligibility details to ensure timely updates.
Communicate effectively with vendors and representatives to address inquiries or resolve issues.
Generate and analyze reports to support operational efficiency.
Handle scanning and indexing of documents to maintain organized records.
Distribute mail and manage incoming correspondence in a timely manner.
Answer inbound phone calls with professionalism and provide helpful solutions.
Schedule appointments and maintain calendars to optimize workflows.
Utilize Microsoft Excel and Word to create and manage documentation.
Respond to email inquiries to ensure clear and timely communication.
Requirements:
Proven experience in customer service or related roles.
Proficiency in data entry with attention to detail and accuracy.
Strong communication skills, both verbal and written.
Familiarity with Microsoft Excel and Word for documentation and reporting.
Ability to handle email correspondence effectively.
Capable of managing multiple tasks and prioritizing responsibilities.
Experience in scheduling appointments and managing calendars.
Comfortable working in a team environment while also being self-motivated.