Customer Service Representative

Healthcare Customer Service Representative (HYBRID)

Location: 101 North Waukegan Road, Lake Bluff, IL 60044

Schedule: Hybrid - 2 days in office (Tue & Wed) + 3 days remote (Mon, Thurs, Fri)

Pay: $18.00/hour

Start Date: April 6th

Contract: 4-Month Contract-to-Hire

Equipment Provided

About the Role

This is a HYBRID healthcare customer service role where you'll support clinics, dialysis centers, and healthcare professionals over the phone. Your job is to provide accurate information about laboratory tests, resolve issues quickly, and ensure every call is documented with precision.

You'll be part of a team that plays a critical role in ensuring timely and accurate lab reporting for patients nationwide.

What You'll Do

Handle a high volume of incoming calls from healthcare clients

Answer questions about lab test requirements, specimen handling, and requisitions

Notify clients about abnormal test results or missing information

Document all call details accurately in the internal system

Communicate with internal teams such as Sales, Clinical Support, and Operations

Assist with departmental projects as needed

Help new staff during onboarding (as assigned)

Why This Role Is Great

HYBRID flexibility - work in office and from home every week

Full equipment provided

Stable schedule, no rotating shifts

Clear path from contract to permanent hire

ScheduleTraining:

8:00 AM - 4:30 PM CT

3 weeks, fully structured training program

Regular Shift:

10:30 AM - 7:00 PM CT

Hybrid model begins after training:

Tue & Wed: In office

Mon, Thurs, Fri: Remote

Requirements

High School Diploma required

1-2 years of call center or high-volume phone experience preferred

Strong multitasking, follow-through, and time-management skills

Excellent written and verbal communication

Proficient with Salesforce, Outlook, and Microsoft Excel

Strong data entry accuracy and attention to detail

Comfortable communicating with healthcare professionals

Compliance

Background check required

Drug test required

Job Type & Location

This is a Contract to Hire position based out of North Chicago, IL.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in North Chicago, IL.

Application Deadline

This position is anticipated to close on Mar 23, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.