Customer Service Representative

Customer Service Representative - Automotive Call Center

Location: Remote or On-site (Newport Beach, CA preferred)

Schedule: Monday-Friday, between 6:00 AM - 5:00 PM (varied shifts available)

Employment Type: Full-Time

Experience Level: Intermediate

Job Description

We are seeking a dedicated and customer-focused Call Center Representative to join our team supporting automotive recall and warranty services. In this role, you will:

Manage a high volume of inbound calls (30-40 per shift) with professionalism and efficiency.

Schedule appointments for airbag recalls and provide dealership information.

Assist customers with recall details, warranty questions, and troubleshooting issues such as malfunctioning radio codes.

Accurately document customer concerns and create cases for resolution.

Provide clear and accurate information, close cases, or dispatch to appropriate departments.

Collaborate with team members to share feedback and support continuous improvement.

Handle inbound settlement calls with a focus on customer satisfaction and timely issue resolution.

Use multiple screens, software platforms, and processes to assist customers effectively.

Skills & Qualifications

Required:

Minimum typing speed of 30 WPM.

Strong computer navigation and multitasking skills.

Previous customer service or call center experience.

Ability to work independently and make sound decisions with minimal supervision.

Excellent verbal communication and problem-solving skills.

Preferred:

College degree or equivalent work experience.

Automotive or dealership experience is a huge plus.

Experience with outbound calling is beneficial.

Top Skills

Call Center Operations

Customer Service Excellence

Computer Navigation & Multiscreen Use

Outbound Communication

Job Type & Location

This is a Contract to Hire position based out of Chino, CA.

Pay and Benefits

The pay range for this position is $20.00 - $20.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chino, CA.

Application Deadline

This position is anticipated to close on Nov 14, 2025.