Customer Service Representative

Customer Service Representative

We are looking for a motivated Customer Service Representative to join our team in Fayetteville, Arkansas. This is a Contract-to-Permanent position that offers opportunities for growth and development within the company. You will play a pivotal role in delivering outstanding service to clients while working in a fast-paced, onsite call center environment.

Responsibilities:

Document client inquiries by accurately creating cases within the case management system.

Monitor and maintain a daily productivity log to identify areas of strength and improvement.

Engage in special projects, including site testing and client support initiatives, under the direction of leadership.

Make outbound calls to clients to address complex issues requiring additional communication and resolution.

Adapt to evolving processes, policies, and procedures as determined by leadership.

Deliver exceptional customer service by addressing inquiries with empathy and professionalism.

Effectively prioritize tasks and manage multiple responsibilities in a dynamic setting.

Uphold confidentiality standards and ensure compliance with company policies during all interactions.

Maintain punctuality and excellent attendance to support team goals and ensure seamless operations.

Requirements:

High School Diploma or equivalent.

Proven experience in customer support within a fast-paced environment.

Strong communication skills, both written and verbal.

Proficiency in using computers, including internet applications and Microsoft Excel.

Exceptional attention to detail and the ability to analyze incidents effectively.

Ability to multitask and prioritize work independently while contributing to team success.

Demonstrated empathy and a focus on maintaining a respectful approach when handling client concerns.

Commitment to maintaining a distraction-free and detail-oriented work environment.