Customer Service Representative I

Customer Service Representative I

Salary: $18.76 - $19.93 Hourly

Location: 1400 Lubbock

Job Type: Full Time

Job Number: 37046

Department: Municipal Courts Division: Court Operations

Reporting Location: 1400 Lubbock and All Satellite Locations

Workdays & Hours: Monday-Sunday, All Shifts, days and Holidays.

POSITION OVERVIEW

Municipal Courts currently has full-time employment opportunities available for Customer Service Representatives in their Court Operations Division who are self-motivated, customer service oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

Courtroom support of assigned Judge.

Review and process of daily dockets, entry of judicial decisions and court actions into Court's case management system.

Accurate performance of case initiation data entry and case maintenance functions on citation information entered into case management system including coding and researching records.

Provide professional level of customer service by utilizing efficient problem-solving to address customer concerns and inquiries.

Quality Control review case data and scanned documents, taking appropriate action to ensure case information is correct and complete before generating and filing required documents for case adjudication.

High level of direct contact with the general public, attorneys, court staff and law enforcement.

Scanning of court documents into Court's Case management system.

Must be willing to submit to annual background checks.

Other administrative and customer service-related responsibilities as assigned.

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to another location on short notice.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

Substitution:

An associate's degree may be substituted for up to two years of experience.

LICENSE REQUIREMENTS

None

PREFERENCES

Preferences will be given to candidates with heavy customer service experience; prior court, legal or paralegal experience as well as knowledge of court policies and procedures is a plus. Experience in Windows and Microsoft office environment (Word, Excel, Outlook).

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION

NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.