Customer Service Representative
USA Jobs
Customer Service & Order Processing Specialist
We are seeking a detail-oriented Customer Service & Order Processing Specialist to support order management, customer communication, and shipping coordination in a fast-paced office environment. This role is fully onsite and requires strong data accuracy, customer service experience, and familiarity with EDI and shipping processes.
Key Duties & Responsibilities
Enter and process customer purchase orders with a high level of accuracy
Perform invoicing, scanning, and document management
Use EDI systems to receive customer orders and transmit ASNs and invoices
Review incoming orders for accuracy, including part numbers, pricing, and product availability
Coordinate order fulfillment with Shipping and Distribution teams
Prepare and communicate customer-specific shipping, labeling, and documentation requirements
Schedule shipments through customer and freight carrier portals
Access customer and carrier websites to ensure compliance with shipping requirements
Communicate with customers via phone and email to support order placement, address inquiries, resolve issues, and respond to complaints
Maintain accurate records and ensure timely follow-up on all order-related activity
Requirements
Skills & Experience Requirements
Minimum 5 years of customer service experience, preferably supporting retail customers (large and small)
Experience accessing and working within customer vendor portals
EDI knowledge required