Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Burbank, California. This role is ideal for someone who enjoys engaging with customers, managing inquiries, and providing efficient solutions in a fast-paced environment. As part of the roofing industry, you will play an essential role in ensuring customer satisfaction and supporting operational success.

Responsibilities:

Address customer inquiries, concerns, and requests with professionalism and accuracy.

Schedule and coordinate service appointments, inspections, and consultations based on customer needs and technician availability.

Communicate updates regarding appointments, expected timelines, and any changes promptly.

Resolve issues related to service delays, warranties, invoices, or repairs by collaborating with technicians and project managers.

Maintain detailed records of customer interactions, solutions provided, and service history using company software.

Generate reports on customer satisfaction and service performance metrics as required.

Identify opportunities to recommend additional services, upgrades, or maintenance plans tailored to customer needs.

Work closely with administrative teams and field technicians to ensure smooth operations and customer satisfaction.

Stay informed about industry standards, company policies, and relevant regulations to provide accurate and reliable information.

Requirements:

Proven experience in customer service, preferably in a call center or similar environment.

Strong communication skills, both verbal and written, to effectively interact with customers and team members.

Proficiency in data entry and maintaining accurate records.

Familiarity with Microsoft Excel and Word for documentation and reporting purposes.

Ability to manage inbound and outbound calls with professionalism and efficiency.

Experience in scheduling appointments and coordinating with multiple stakeholders.

Competence in handling email correspondence and order entry.

Capability to work in a fast-paced environment while maintaining attention to detail and accuracy.