Customer Service Representative & (PM) Sales

Customer Service Representative & Preventive Maintenance (PM) Sales

Location: Hackettstown, NJ

Type: Contract To Hire

Compensation: $20 - $23/hr

Contractor Work Model: Onsite

Hours: 8:30 AM- 5 PM

Responsibilities:

The primary responsibility of this position is to perform administrative support for monthly processing of tasks required to support the Service Department in the area of Customer Service. Includes PM Agreement sales/renewals and associated PM work processes of the Service Department.

Maintains the Materials Returned for Credit (MRC) log

Performs order entry and shipping processes

Prepare material for on-site service, e.g., folders, binders and parts according to service schedule

Processes completed service report for on-site service

Initiates, receives, and processes loaner and trade-in instruments

Reviews open service call reports with technicians and update as needed

Maintains monthly test and equipment log ensuring test equipment inventory is accurate and within the calibration period.

Performs preventive maintenance sales including quotation, order entry, RMA management

Updates service calendar, prepares service documentation, processes completed service reports.

Coordinates activities with Customer Service personnel as they relate to Customer Service and orders

Shares responsibilities for answering the main telephone for Rudolph

Create and process service parts quotes, orders, and shipments

Assist with all service department related duties as needed and assigned

Requirements:

Minimum of High School Diploma, some college preferred

1-2 years of experience in a sales or customer service-related environment, preferably in import/export manufacturing

Excellent knowledge of Microsoft Office and a working knowledge of ERP systems.

Proven experience in a Sales environment

Experience with International Customers

Experience with Microsoft Word, Excel and Outlook

Experience with SAP, HubSpot, or an ERP system a plus

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific