Customer Service Representative

Answer incoming calls, respond to emails, and update customers on orders and inquiries

Resolving issues and troubleshooting problems

Deliver information about the company's products

Managing customer complaints and connect the customer to the correct company representative and department

Process purchase orders, filing, & various data entry functions

Execute invoicing and credit memos as requested

Answer phones, processing of customer orders, customer communications, filing

Other office and customer related functions as needed

Call center experience

Customer support

Customer inquiries

Customer relationship management

Office equipment

Microsoft Windows, SAP

Order processing & invoicing