Customer Service Representative

Customer Service Representative

A busy company in the Randolph area is seeking a Customer Service Representative to join their growing company. This Customer Service Representative will get the chance to join a dynamic team that works well with each other and offers work schedule flexibility. This Customer Service Representative role involves managing client relationships, addressing inquiries, and ensuring a seamless customer experience. The ideal Customer Service Representative will excel in communication, problem-solving, and attention to detail while supporting various internal teams to deliver exceptional service. Other responsibilities of this Customer Service Representative will include but not be limited to:

Respond promptly to customer inquiries regarding products, services, and delivery schedules.

Process orders, invoices, and payments accurately while maintaining detailed records.

Investigate and resolve customer issues by identifying solutions and coordinating with relevant teams.

Update and manage customer account information to ensure accuracy and completeness.

Provide administrative assistance to the sales department to support their operations.

Collaborate with logistics, finance, and technical teams to ensure smooth order fulfillment.

Handle inbound and outbound calls to address customer concerns and provide solutions.

Monitor customer feedback and contribute to service improvement initiatives.

Ensure compliance with company policies while addressing client needs effectively.

This Customer Service Representative position is paying between $20.00 and $25.00 per hour depending on experience. If interested in this Customer Service Representative role, apply today!

Requirements - High school diploma or equivalent educational qualification is required.

Minimum of 3 years of experience in customer service, preferably in technical or industrial sectors.

Proficiency in Microsoft Office and other relevant tools for administrative tasks.

Strong communication skills to interact with international clients, including distributors and corporate accounts.

Ability to manage multiple priorities while maintaining attention to detail.

Experience in handling order entry and managing customer accounts.

Detail-oriented approach with a focus on delivering excellent customer service.

Ability to work both independently and collaboratively within a team environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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