Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. This is a long-term contract position that offers a hybrid work schedule, combining in-office and remote work after initial training. The role involves managing service-related tasks, ensuring customer satisfaction, and maintaining accurate records during our busy season.

Responsibilities:

• Review service tickets to confirm warranty details, pricing, and product availability.
• Process and monitor service requests while maintaining accurate documentation.
• Organize and oversee returns for quality control evaluation, tracking product status.
• Communicate effectively with technicians, managers, distributors, and contractors to provide updates and resolve issues.
• Handle high volumes of customer inquiries, averaging 20-30 calls per day, ensuring timely and attentive responses.
• Input data and service requests accurately into the system, utilizing strong computer skills.
• Verify product availability and pricing to ensure accurate communication with customers.
• Participate in comprehensive training, including shadowing experienced team members and studying product details.
• Collaborate with a team of customer service representatives to ensure seamless operations.

Requirements:

• Minimum of 2 years of experience in customer service, preferably in a call center environment.
• Strong ability to manage inbound and outbound calls efficiently and professionally.
• Proficiency in order entry and maintaining accurate records.
• Excellent communication skills, both written and verbal, to interact with various stakeholders.
• Solid computer skills, including the ability to learn and navigate systems quickly.
• Detail-oriented with the ability to verify warranty and pricing information accurately.
• Capacity to adapt to hybrid work schedules and complete initial in-person training.
• Proven ability to work collaboratively within a team environment.