Customer Service Representative

Customer Service Representative

We are looking for an attentive and detail-oriented customer service representative to join our team on a contract basis in Boston, Massachusetts. This role is ideal for someone passionate about delivering excellent customer experiences through effective communication and problem-solving. You will play a key role in ensuring customer satisfaction and maintaining operational efficiency.

Responsibilities:

Handle a high volume of inbound calls, providing prompt and courteous assistance to customers.

Resolve customer inquiries and issues efficiently, ensuring a positive resolution.

Perform data entry tasks accurately to maintain customer records and process orders.

Respond to customer emails with attention to detail and a commitment to quality.

Manage both inbound and outbound calls to address client needs effectively.

Utilize Microsoft Excel and Word to create reports and organize information.

Schedule appointments and coordinate customer services as needed.

Process order entries with accuracy and attention to detail.

Collaborate with team members to improve service delivery and customer satisfaction.

Requirements:

Previous experience in a call center or customer service role is required.

Strong proficiency in answering inbound and handling outbound calls.

Familiarity with data entry and maintaining accurate customer records.

Experience in email correspondence with customers or clients.

Competence in using Microsoft Excel and Word for reporting and organization.

Ability to schedule appointments and manage calendars efficiently.

Excellent communication skills and a customer-focused mindset.

Strong organizational skills and attention to detail.