Customer Service Representative - Remote Eligible

Customer Service Representative

Location: Remote

Job Description:

Seize your opportunity to make a personal impact as a Customer Service Specialist II that supports incoming calls and inquiries. This is your place to make meaningful contributions to challenging projects and grow a rewarding career. This position is fully remote.

At our client, people are our differentiator. As a Customer Service Specialist II, you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to:

Perform VAERS Call Center Communications tasks:

Answer inbound calls addressing requests for general information. Perform call back for public inquiries. Process materials requests as needed (fax, email, mail).

Review voicemails received after hours and place calls backs as needed.

Assist callers in completing and submitting the VAERS form over the phone.

Provide referrals for inquiries not handled by the VAERS information hotline.

Collect information over the phone for cases in clinical follow up.

Provide support navigating the VAERS website.

Document status of activities in the VAERS system.

Triage review and respond to incoming emails to the VAERS info address.

Collaborate with other staff working on the case to ensure accuracy and completeness.

Complete tasks per designated deadlines.

Support clinical follow up team activities.

Requirements:

High School Diploma or GED

3+ years of customer service experience in the healthcare field

Call center experience

Excellent communication and organizational skills

Health office or health care related call center experience

Strong multitasking abilities

Detailed oriented

Ability to work independently and as part of a team

Ability to adhere to deadlines

Comfortable using computer technology: Proficiency Word and Excel

ATR is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability.