Customer Service Representative

Customer Service Representative

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Fort Myers, FL. This is an excellent opportunity to join a winning culture and get your foot in the door with an important company. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now!

This is a dispatch-heavy role in a fast-paced Costco delivery warehouse - not your typical customer service job. The CSR acts as the central point of communication between our in-home driver teams, their contractor leadership, and RXO operations. This role is all about real-time problem solving, clear communication, and accountability.

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.

Key Responsibilities:

• Dispatch & Route Oversight
• Monitor 10-20 daily routes and stay in direct phone contact with driver teams during deliveries
• Keep teams on schedule, confirm delivery updates, reroute as needed, and document issues
• Maintain real-time awareness of route exceptions, delays, and customer escalations

• Customer Escalation Support
• Communicate with customers during in-home deliveries when drivers need assistance explaining services
• De-escalate complaints and clarify expectations
• Act as a liaison between the customer and driver teams to preserve the experience and protect the brand

• Warehouse Check-In Support (Primarily 2nd Shift)
• Direct driver teams returning from their routes on trash segregation and haul-away drop zones
• Ensure drivers complete the Costco check-in process before leaving

• Team Leadership & Communication
• Provide direction and escalation support
• Capture daily service disruptions, late departures, and unscanned badges
• Share key issues and recommendations with the Ops Manager for follow-up

Candidates for Job Title must meet the following requirements to be considered:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

Strong customer service skills and the ability to satisfactorily resolve issues

Preferred Experience:

Prior work in appliance installation, furniture assembly, or handyman/trade roles

Previous leadership experience in a dispatch, warehouse, or delivery setting

Familiarity with Descartes Route Planner, CLX, or other TMS systems

What's in this Job Title position for you?

Pay: $17.50 per hour

SHIFT DETAILS: Tuesday - Saturday (06:00 - 14:30), (08:00 - 16:30), or (11:00 - 19:30) *Candidate may rotate shifts based on operational need.

Weekly paycheck

Dedicated Onboarding Specialist & Recruiter

Access to Adecco's Aspire Academy with thousands of free upskilling courses

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled